If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are unable to refund or exchange items that appear to have been worn, washed, or are not in original condition.
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure that are returned in exactly the same way as they were received. Bubble wrap must be used to protect them. Footwear that appears damaged will not be refunded.
- Please make sure all return packages are sent 2nd or 1st class signed.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Fashion Fix are not responsible for any return custom charges made.
- Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
Faulty Goods refunds must be authorized by a manager - please contact us if you have any queries.